Hospitals and Health Ministry publicise
hotlines to receive patients’ concerns over hospital-related issues.
HÀ NỘI —
Health Minister Nguyễn Thị Kim Tiến yesterday said that any healthcare provider
would be rejected from their work if they broke the code of ethnics and damaged
the image of Vietnamese doctors.
The
healthcare sector is determined to improve service delivery quality and
attitude to patients in order to better satisfy patients and service users.
From the middle of last year, the Health Ministry launched a programme on
improving healthcare providers’ manners and attitude to better serve patients.
Minister
Tiến spoke via an online meeting yesterday with health officials across the
country, commenting that patients’ satisfaction of healthcare services was a
top goal for the healthcare sector.
According
to reports released at the meeting yesterday, five healthcare providers were
fired, seven people were dismissed from their duties, 50 people were assigned
to other positions and more than 15,800 people were disciplined as they were
found to have committed wrongdoings against patients.
The
Health Ministry’s hotline – 19009095 – received over 4,000 calls in the last
six months, about 40 per cent of which were patient complaints on hospital
infrastructure and poor facilities, 28 per cent related to professional
procedures and 14 per cent related to healthcare providers’ attitude and
performance.
Hospitals
and healthcare centres must pay attention to both medical services and
non-medical services like parking, security, canteens and transportation in
hospitals, Tiến said.
She asked
hospital managers to review the operation of such services, particularly those
provided by companies which are not under the management of hospitals.
“Hospitals
must ensure transparent biddings to select providers of such hospital logistic
services,” she said.
No comments:
Post a Comment